Issues with Payment Methods
If your payment method was declined, it is likely that your information was entered incorrectly or there are issues with the account. Please try a new payment method and contact your financial institution for more information regarding the error. If you need further assistance, contact our Customer Service team.
Credit Cards
We currently accept MasterCard, Visa, American Express, and Discover Card. for all orders. We do not accept other brands of cards or company purchase orders. All payments are in US funds only.
You will be prompted for your credit card information during the Payment section of checkout when placing an order. To protect your account against fraudulent, credit card activity, we require you enter the security code for each purchase. When your order is placed, the charges will be authorized against your card and funds are put on hold until the transaction is completed. When your order ships, your card is actually charged.
Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations unless that is how the information appears on your statement. Contact your financial institution if you need the exact billing address associated with your credit card. We use a leading banking industry service to clear transactions. If this service tells us that the card information you submitted is not valid, we will notify you during the checkout process or by email.
Pre-paid Credit Cards
Pre-paid credit cards work similarly to bank issued credit cards. However, most prepaid credit cards must be pre-authorized for online transactions. To use your pre-paid credit card online, call the toll free number listed on the back and request to activate for online purchases.
**Debit Card Users
Please note that debit cards are processed differently than credit cards.The amount you debit is immediately held and may not be available for withdrawal from your account. Even if you cancel your order, the amount authorized may not be available to you for up to 10 days depending on your bank’s policy.
